Self-guided digital resources
RESET: PCOS is a completed guide and workbook bundle delivered as a ZIP download after payment. Save it to your device, extract the ZIP, and keep the folders together so the links work. Open START-HERE.txt for guidance. Download links are available for 30 days.
RESET is self-guided; personal coaching, custom planning, and program check-in calls are separate services. The custom-plan delivery and revision terms below apply to personalized plans. For a download, file, or order problem, email hello@tracikristin.com.
RESET: PCOS refunds
Because RESET: PCOS is a completed digital resource delivered after payment, change-of-mind refunds are not offered once the download is supplied.
If you are charged twice or have a file or download problem, email hello@tracikristin.com with your order number. I will help restore access or provide working files. Accidental duplicate charges will be refunded. If I cannot provide the purchased files in working form, I will refund the purchase. Any refund rights required by applicable law remain unaffected.
Custom plan delivery
After payment, you receive the intake forms for your purchase by email. The immediate download contains your forms; your finished custom plan is prepared afterward.
Return all completed forms to hello@tracikristin.com. The estimated turnaround for your custom meal plan, workout plan, or Transformation bundle is 10 calendar days after I receive all completed intake forms. If information is missing or unclear, I will contact you before beginning your plan.
I email your finished plan as a PDF. Your selected 4-, 8-, or 12-week program begins when I email your plan. If delivery is delayed, I will contact you with an updated delivery estimate.
Custom plan cancellations and refunds
You may cancel for a full refund before I begin personalizing your plan. I will email you when your intake is complete and personalization begins, so there is a clear record of when work starts.
Once personalization begins, change-of-mind cancellations are nonrefundable, including after the finished plan is delivered. If I cannot provide the custom plan you purchased, I will refund the undelivered plan. Accidental duplicate charges will be refunded. Any refund rights required by applicable law remain unaffected.
To request a cancellation or report a payment problem, email hello@tracikristin.com with your order number. Approved refunds are returned to the original payment method; your bank or payment provider controls when the refund appears.
Custom plan revisions
One consolidated revision request is included. Send it within 7 calendar days of delivery, with the changes you need based on the goals, food restrictions, preferences, and equipment described in your intake. I will send the revised plan within 5 business days after receiving a complete request.
Corrections to my errors or a restriction you already disclosed are free and do not use your included revision. A new goal, a substantial change to your original intake, or an additional redesign may require a new quote. I will get your approval before charging for extra work.
Support and included check-ins
Email hello@tracikristin.com for plan questions, form or download problems, and revision requests. I respond within 2 business days, Monday–Friday, excluding holidays. Business days and scheduling use Eastern Time.
Each custom program includes a 15-minute Google Meet check-in every two weeks: 2 calls with 4 weeks, 4 calls with 8 weeks, and 6 calls with 12 weeks. Transformation includes one combined nutrition and training call each time.
I provide the private scheduling link with your finished plan. Requests are confirmed after I match your paid order and check your remaining allowance. Already-confirmed future calls count toward that allowance. Full personal training and nutrition coaching sessions are booked separately.
Please arrange your calls during your program. If my availability prevents an included call from taking place within that period, I will arrange another time with you.
Paid training and coaching appointments
Individual virtual training, in-person training and nutrition coaching appointments are paid online during booking.
Cancel or reschedule at least 24 hours before the start time. Cancellations with less than 24 hours notice and no-shows count as a used session. A single paid appointment is nonrefundable in those cases; a prepaid-package appointment uses one included session. No additional cancellation fee is charged.
If I cancel an individual paid appointment, you may choose a new appointment or a refund. Email hello@tracikristin.com if you need help with an appointment.
Prepaid training packages
Eight-session packages are paid once upfront: $380 for eight 40-minute virtual training sessions, or $570 for eight 60-minute in-person training sessions. Each price includes a 5% package discount. Each package covers its selected training service.
Your package is valid for one calendar month from purchase. Schedule your eight sessions within that period. There is no automatic renewal or recurring charge. You can purchase another package when you are ready.
The 24-hour appointment cancellation policy applies to package bookings. If my availability prevents you from using an included session within your package period, email me so I can arrange another time.